Responsible Gaming

Our position

Every casino game has a house edge. Over time, the machine returns less than players put in — that is how the operator stays in business. No strategy, bonus or “system” changes that arithmetic.

So treat gambling as paid entertainment, in the same category as a night out. Decide what the evening is worth before you start, and never use money set aside for rent, food, bills or debt.

The real cost of a bonus

A welcome offer is a discount on play, not free money. Richard Casino's pack is five separate deposit matches of 100%, 50%, 75%, 50% and 100%, each up to $1,000, with 100 free spins on every step. Wagering is 40×, the maximum bet is $8, a cash bonus has seven days to clear, and free-spin winnings have three days. Free-spin winnings carry 40× wagering and a $150 maximum win.

Wagering means the total you must bet before bonus funds can be withdrawn. At 40x, a $100 bonus requires $4,000 in wagers:

Slots count at 100% except for the published exclusion list, where the rate drops to 50%. Table games and live casino contribute less than pokies; the weighting table in the bonus terms sets the exact figure. Check it before you accept an offer, and remember that a bonus can be declined if you would rather play without conditions.

Warning signs

Gambling problems rarely announce themselves. These are the patterns worth taking seriously:

• chasing losses with larger or faster bets;
• spending more, or more often, than you planned;
• hiding play from family or friends;
• borrowing money, selling belongings or using credit to gamble;
• feeling restless or irritable when you are not playing;
• neglecting work, study, sleep or relationships;
• gambling to escape stress, anxiety or low mood;
• promising to stop and finding that you cannot.

Two or three of these together are a reason to pause, not to try harder.

Tools at the casino

Richard Casino provides the standard player-protection controls. They are found in the account settings, or you can ask the 24/7 live chat team to apply them.

Tightening a limit is usually instant. Loosening or removing one often involves a cooling-off period — ask support for the exact rule before you set it, so the limit you choose is the one you can live with.

Set your own limits

Practical rules that work better than willpower:

1. Budget first. Decide the amount before you open the site, and use a separate account or card for gambling.
2. Set a timer. Decide when you will stop, not just how much you will spend.
3. Never chase. A loss is the cost of the session, not a debt the next spin has to repay.
4. Don't play to manage feelings. Stress, anger, alcohol and late nights all make decisions worse.
5. Take breaks. A week off is a useful test of whether play is still a choice.
6. Review monthly. Compare what you spent with what you planned. If the gap is widening, use the tools above.

If you have already lost more than you can afford, stop and call the helpline. Winning it back is not a plan.

Help in Australia

The National Gambling Helpline is free, confidential and available at any hour. It supports people gambling themselves and people affected by someone else's gambling. Gambling Help Online also offers email and web chat counselling, self-help tools and moderated forums.

If you are in immediate danger or thinking about harming yourself, call 000 or Lifeline on 13 11 14 now.

Family and friends

If someone close to you is gambling in a way that worries you, the helpline is for you too. Counsellors can explain options and help you plan a conversation that is not a confrontation.

• Talk about behaviour and money, not character.
• Don't cover repeated losses; paying them off can extend the cycle.
• Protect shared finances and ask about self-exclusion options.
• Look after yourself — support for affected family members is part of the service.